Privacy Policy

Effective Date: January 26, 2024

This Online Privacy Notice (“Privacy Notice”) explains how Remarque Systems, Inc., and its affiliates (“Remarque Systems”) handle personal data that it collects and receives from users through the website (“Remarque Systems Website”) and the Remarque Systems Platform. The data controller is Remarque Systems, whose registered headquarters are located at 3800 Paramount Parkway, Suite RM3-01, Morrisville, NC 27560, United States.

Online Privacy Notice Summary

This summary section provides a brief overview of our Privacy Notice. Please read the Full Online Privacy Notice below for more detailed information.

Information We Collect

Remarque Systems collects the following types of information through the Remarque Systems Website and the Remarque Systems Platform:

  • Information you provide. Personal data you provide when entering information into the Remarque Systems Website, Remarque Systems Platform, or contacting Remarque Systems.
  • Information collected automatically. Your IP address and non-identifying information about your use of the Remarque Systems Website and the Remarque Systems Platform may be collected automatically using tracking technologies such as cookies. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the sites’ essential features which may not work if you reject cookies. Personal data is captured in the details of the actions you perform in the Remarque Systems Platform to generate the required audit trails.
  • Information collected from other sources. We may combine information about you from the Remarque Systems Website, Remarque Systems Platform, information collected offline, or information collected from other parties. Your personal data may be provided by a customer, user, or application programming interface (API) to create an account or provide you information.

How We Use Your Information

Remarque Systems uses the information we collect for several purposes, mainly:

  • To provide you with Remarque Systems services you request.
  • To provide you with Remarque Systems services your organization has licensed.
  • To communicate with you about Remarque Systems services.
  • To customize and improve your experience on the Remarque Systems Website and the Remarque Systems Platform.
  • To process your job application.
  • To respond to you contact and other internal business purposes.

When We Share Your Information

Remarque Systems does not sell or disclose your personal data to any individual or organization without your consent. Remarque Systems may disclose your personal data for the following purposes:

  • To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle personal data in accordance with appropriate contractual privacy and security provisions and this Privacy Notice.
  • To another company in connection with the processing of your job application.
  • To governing regulatory authorities or as may otherwise be necessary for Remarque Systems to comply with a legal obligation or demand.

Your Privacy Choices

You may contact us at any time if you have questions about this Privacy Notice or the personal data we collect about you. Please submit your privacy inquiries via email to dataprotectionofficer@remarquesystems.com.

Security

Remarque Systems maintains appropriate controls and technical and organizational security measures to protect and secure personal data, but when you share personal data online there is always some risk that an unauthorized third-party could gain access to your information.

Accessing Our Sites Globally

Remarque Systems is a global company headquartered in the United States and your personal data will be processed in the United States before being shared with affiliates around the world. This means that personal data may not be processed in a country that offers the same level of data protection as the country where you reside, including the European Economic Area, the United Kingdom and Switzerland.

Remarque Systems comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

Remarque Systems will ensure that all transfers are performed in compliance with local privacy laws.

Changes to Our Privacy Notice

Check this Privacy Notice regularly as we may change or update portions of this Privacy Notice from time to time subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page.

Remarque Systems Online Privacy Notice

Effective Date: January 26, 2024

This Online Privacy Notice (“Privacy Notice”) explains how Remarque Systems, Inc. (“Remarque Systems”) handles personal data that it collects and receives from users through the website (“Remarque Systems Website”) and the Remarque Systems Platform. The data controller is Remarque Systems, whose registered headquarters are located at 3800 Paramount Parkway, Suite RM3-01, Morrisville, NC 27560, United States.

Information We Collect

The types of personal data that we may collect and receive while you use the Remarque Systems Website and the Remarque Systems Platform are described in this section and include data that you provide to us, data that we collect automatically when you use the Remarque Systems Website and the Remarque Systems Platform, and data collected from other sources.

For purposes of this Privacy Notice, “Personal Data” means any data related to an identified or identifiable natural person. Examples of Personal Data include name, address, telephone number, and email address.

Information You Provide

Remarque Systems collects Personal Data that you provide on the Remarque Systems Website or Remarque Systems Platform. Examples include using a contact form to inquire about our services, through your job application, or contacting our support. This Personal Data could include:

  • Name;
  • Contact data such as your address, phone number, or email address;
  • Registration data such as your username and password;
  • Employment, education, and other background data when you inquire about employment with Remarque Systems.

Information Collected Automatically

When you use the Remarque Systems Website and the Remarque Systems Platform, we also may collect certain usage and device data automatically as described below.

Audit Trails

When you use the Remarque Systems Platform, your Personal Data will be combined with the details of your actions to generate audit trails.

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Remarque Systems Website and the Remarque Systems Platform. An IP address identifies the electronic device you use to access the sites which allows us to maintain communication with your computer as you move about the Remarque Systems Website and Remarque Systems Platform and to customize content.

Cookies and Other Tracking Technologies

We use cookies (and equivalent technologies) to collect and analyze information on the Remarque Systems Website and the Remarque Systems Platform performance and to enable the sites to function. Cookies also allow us and third parties to tailor the ads you see when you visit our Website and other third-party websites in the same online network, including social networks.  You can find out more from our Cookie Policy.

To learn more about cookies and other tracking technologies, including how to disable them, please visit https://www.allaboutcookies.org/ or https://youronlinechoices.eu/. Please note that some cookies are essential to the functioning of our sites and deleting or disabling them will reduce the sites’ functionality.

Information Collected from Other Sources

Through our customers’ use of the Remarque Systems Platform, we may receive Personal Data relating to you in a pseudonymized or identifiable form. We receive:

  • Name and contact data of customer personnel who will be added as account members
  • Name and contact data of study participants who do not have Remarque Systems Platform accounts with whom the customer needs to provide information
  • Pseudonymized Personal Data of trial subjects and other participants in clinical trials

How We Use Your Information

We use your Personal Data to provide you the services you request, communicate with you, improve your experience on the Remarque Systems Website and the Remarque Systems Platform, process your job application, and for other business purposes as described in more detail below.

Providing Services You Request

If you choose to contact us, we use the Personal Data that you provide to respond to your questions, provide you the services you request, and offer an optimal customer experience on the basis of your consent.

Providing Services to Our Customers

If your data is provided to us in connection with Remarque Systems services, we process your Personal Data in accordance with our legitimate interest in fulfilling the contracts agreed with our customers, for the purposes of public health and scientific research, and on the basis of your consent where applicable.

Communicating with You

If you choose to submit your details through Remarque Systems Website, we may add you to our marketing list and contact you about our services. You may unsubscribe from such communications at any time using the link provided in emails from us.

If we need to communicate with you about Remarque Systems services related to our business operations, we use the Personal Data that is available in the Remarque Systems Platform to contact you.

Customized User Experiences

We may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make the Remarque Systems Website and Remarque Systems Platform easier to use and navigate and to personalize the content provided on Remarque Systems Website by anticipating the information and services that may be of interest to you. In some cases, we collect this information pursuant to your consent. In other cases, we collect this information for our legitimate business interest to optimize and customize user experiences.

Business and Product Improvement

To discover new facts that could help Remarque Systems better understand customer needs and help improve, develop, and evaluate services, materials, and incentives to join us, Remarque Systems analyses the information that you have provided for its legitimate interests in business and marketing improvement.

Service Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the Remarque Systems Website and the Remarque Systems Platform to monitor user traffic patterns and preferences for our legitimate business interests of improvement, analytics, and optimization of the Remarque Systems Website and the Remarque Systems Platform.

Information Use and Retention

We will only keep Personal Data as long as necessary for the fulfillment of the purposes outlined above, except if otherwise required by applicable laws, regulations, or legal orders.

When We Share Your Information with Third Parties

We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

Affiliates, Vendors, and Suppliers

We have relationships with various vendors and suppliers, including our affiliated companies and recruitment agencies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to Remarque Systems. We will not authorize these parties to use your Personal Data for any purpose that is not related to Remarque Systems’ business operation, and we require them to handle your Personal Data collected through the Website and the Remarque Systems Platform in accordance with appropriate contractual privacy and security provisions and this Privacy Notice.

In certain limited circumstances, Remarque Systems may need to disclose your Personal Data to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities or in connection with the sale or transfer of one of our product lines or divisions which includes the services provided through the Remarque Systems Website and the Remarque Systems Platform. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.

Privacy of Children

Remarque Systems does not knowingly collect or use any Personal Data directly from children on the Remarque Systems Website. We do not knowingly allow children to communicate with us or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

We do process Personal Data of pediatric trial subjects in the course of providing the Remarque Systems services on the Remarque Systems Platform.  This processing is subject to suitable safeguards put in place by our customers and in accordance with applicable laws.

Your Privacy Choices

You may contact Remarque Systems to ask questions, discuss your concerns, such as limiting the use and disclosure of your personal data, or report privacy concerns. If you communicate with or request information from Remarque Systems, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.

Remarque Systems has an appointed Data Protection Officer. Please submit your privacy inquiries via email to dataprotectionofficer@remarquesystems.com.

Alternatively, you may send a letter to Remarque Systems Privacy Office, 250 South Oak Way, Green Park, Reading, RG2 6UG, United Kingdom (attention: Global Data Protection Officer).

Additional Information for California Residents

If you are a California resident, you have the right to receive specific information about how Remarque Systems collects, uses, and discloses your Personal Data and you may have specific rights with respect to your Personal Data. California-specific privacy requirements that are not addressed in other sections of this Privacy Notice are described in this section.

Consistent with the Information We Collect section above, we collect certain categories and specific pieces of information about individuals that are considered Personal Data. As detailed above, we may collect this Personal Data from you and other third parties. We collect, use, and disclose Personal Data for the business and commercial purposes described in the How We Use Your Information and the When We Share Your Information with Third Parties sections above.  Under the definition of “selling” in the California Consumer Privacy Act, Remarque Systems does not sell your Personal Data.

As a California resident, you have the right to request:

  • Information about the Personal Data that Remarque Systems has collected, used, and disclosed about you over the previous 12 months including: the categories of Personal Data collected; the categories of sources from which your Personal Data was collected; the business or commercial purposes for which Remarque Systems collected your Personal Data; the categories of your Personal Data that was disclosed for a business or commercial purpose; and the categories of third parties with whom Remarque Systems shared your Personal Data.
  • The specific Personal Data that Remarque Systems has collected about you over the previous 12 months.
  • To have your Personal Data deleted.

Should you exercise any of your privacy rights as a California resident, Remarque Systems will not discriminate against you by offering you different pricing or services or by providing you with a different level or quality of services based solely upon this request. Certain Remarque Systems services, however, may require that Remarque Systems processes your Personal Data to provide the service or to allow us to use and disclose your Personal Data to provide the service. When you exercise your right to have your Personal Data deleted, you may lose access to certain aspects of Remarque Systems services that require your Personal Data to perform the service.

Please see the Your Privacy Choices section if you have questions or would like to make a request to exercise any of your rights.

Additional Information for European Economic Area, United Kingdom and Switzerland Residents

Remarque Systems would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access. You have the right to request Remarque Systems for copies of your Personal Data or a description of the Personal Data categories we process or a description of the processing.
  • The right to rectification. You have the right to request that Remarque Systems correct any information you believe is inaccurate. You also have the right to request Remarque Systems to complete the information you believe is incomplete.
  • The right to erasure. You have the right to request that Remarque Systems erase your Personal Data under certain conditions.
  • The right to restrict processing. You have the right to request that Remarque Systems restrict the processing of your Personal Data under certain conditions.
  • The right to object to processing. You have the right to object to Remarque Systems’ processing of your Personal Data that are based on legitimate interests under certain conditions.
  • The right to data portability. You have the right to request that Remarque Systems transfer the data that we have collected to another organization or directly to you under certain conditions.

If you make a request, we have 1 month to respond to you.   If Remarque Systems will not be able to provide the requested information or make the change you request, you will be provided with reasons for such decision.

Under local law you are also entitled to lodge a complaint with your local data protection authority.

Please submit your requests and privacy inquiries as described in the Your Privacy Choices section.

Data Security

Remarque Systems maintains reasonable technical, administrative, organizational, and physical security measures and controls to secure any Personal Data collected through the Remarque Systems Website and Remarque Systems Platform. However, there is always some risk that an unauthorized third-party could intercept an Internet transmission or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially any sensitive Personal Data. Remarque Systems cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to the Remarque Systems Website and Remarque Systems Platform, you must weigh both the benefits and the risks.

This Privacy Notice does not apply to third-party websites to which Remarque Systems Website or Remarque Systems Platform may link.

The Remarque Systems Website may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit the Remarque Systems Website, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited the site. If you are logged into the social media website (e.g., Facebook, LinkedIn, Twitter) while browsing the Remarque Systems Website, the social media plug-in allows that social media website to receive information that you have visited our Remarque Systems Website. The social media plug-in also allows the social media website to share information about your activities on the Remarque Systems Website with other users of their social media website. These sharing settings are managed by the social media website and governed by its privacy policy.

Accessing Our Sites Globally

The Remarque Systems Website and the Remarque Systems Platform are owned and operated by Remarque Systems.  If you are visiting this site from a country outside the United States, your communication with us will necessarily result in the transfer of information across international borders. Personal Data may be transferred to other Remarque Systems affiliates in territories that may not provide a level of protection to Personal Data equivalent to that provided by your home country. Remarque Systems will ensure that all transfers are performed in compliance with local privacy laws.

Data Privacy Framework

Remarque Systems complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Remarque Systems has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Remarque Systems has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the UK Extension to the EU-U.S. DPF and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Remarque Systems adheres and cooperates fully with the EU Data Protection Authorities (EU DPAs) and, as applicable, the UK Information Commissioner’s Office (ICO) (and the Gibraltar Regulatory Authority (GRA), and/or the Swiss Federal Data Protection and Information Commissioner (FDPIC) regarding personal data other than Human Resources data. Remarque Systems will comply with advice given by such authorities with regard to Personal Data transferred from the EEA, UK and Switzerland. Remarque Systems commits to resolve complaints about your privacy and our collection or use of your Personal Data. Persons from the EEA, UK and Switzerland who have inquiries or complaints regarding this Privacy Notice should first contact us here.

Remarque Systems has further committed to cooperate with the panel established by the EU Data Protection Authorities (EU DPAs) and, as applicable, the UK Information Commissioner’s Office (ICO) (and the Gibraltar Regulatory Authority (GRA), and/or the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Data Privacy Framework complaints concerning data transferred from the EEA, UK and Switzerland.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Data Privacy Framework panel.

The Federal Trade Commission has jurisdiction over Remarque Systems’ compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). 

Any onward transfers of Personal Data to vendors and suppliers outside the EEA or the United Kingdom or Switzerland will be done in compliance with the international data transfer restrictions that apply under applicable data protection laws, including, where appropriate, through the use of EU / UK / Swiss model contracts for data transfers to processors. In such cases of onward transfer to third parties of data of EEA, UK or Swiss individuals, received pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Remarque Systems is potentially liable.

Changes to Our Privacy Notice

Cookie Policy

The Remarque Systems website uses cookies — a small piece of data sent from the website and stored in the web browser of the visitor’s computer and/or device. Each time the visitor loads the website, the browser sends the cookie back to the server to notify the website of the visitor’s previous activity. This website’s performance cookie (Google.com used for Google Analytics) is not connected to personal information; it is used in aggregate with other website visitors’ data in order to generate statistical reports on how people are navigating and using the website. We intend to use the reports to help us improve the website usage and performance.

Third Party Cookies

Visitors to remarquesystems.com may additionally receive cookies from third party sources such as Twitter (used to display our recent tweets) and Vimeo (used for our embedded webinars). Please visit these third party websites to learn more about their privacy and cookie policies.

Using the following link you can adjust your Cookie Settings